With respect to the major snowstorm impacting Northeastern areas of United States and Canada, we would like to make every effort to ensure that our mutual customers are comfortably accommodated and have detailed information in anticipation of flight delays, cancellations and airport closures.
If airports in the regions of U.S. and Canada affected by winter storm Nemo are closed and flights are cancelled, the following policy will be in effect:
GUESTS SCHEDULED TO DEPART BUT UNABLE TO DO SO: Guests who are unable to depart due to airport closures will be offered accommodations and all services at the rates indicated below by brand on a USD per person, per night all-inclusive basis, to be paid directly at the hotel. These Inclement weather rates are extended as a special courtesy due to the situation, subsidized by the resort and not available otherwise.
Zoëtry Wellness & Spa Resorts: $119
Secrets Resorts & Spas: $99
Dreams Resorts & Spas: $89
Now Resorts & Spas: $89
Sunscape Resorts & Spas: $69
GUESTS SCHEDULED BUT UNABLE TO ARRIVE: No-show/cancellation fees will be waived for guests who are unable to arrive due to airport closures and the cancellation of flights in these regions of United States and Canada relating to this storm. These guests will be able to arrive on a later date with the following options:
Additionally, clients should check with their travel agent or tour operator on their specific policies.
As always, we will remain in close communication with you in order to keep you well informed of any further developments. Thank you for your support.
Zoëtry Wellness & Spa Resorts and Secrets, Dreams, Now and Sunscape Resorts & Spas Management Team