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Inclement Weather Policy

AMResorts Notification: Inclement Weather Update

Dear Valued Traveler,

The security, well-being and safety of our guests are always, and remain, the highest priority in all emergency situations. With respect to Hurricane Maria’s impact on the Dominican Republic we would like to share the following preliminary information received thus far.

We are continuing to monitor all properties facilities to ensure guests’ return will be greeted with the high standards of our signature Endless Privileges®, Unlimited-Luxury® and Unlimited-Fun® vacation concepts they expect. If you have any specific questions, please reach out to that resort’s Director of Sales to provide more information.

Please note, in adherence to the Committee of Emergency Operations of the Dominican Republic’s (COA) policies and procedures, all properties beaches are closed. Beaches will re-open per the government’s instruction.

Below please find a resort by resort update:

Zoëtry Agua Punta Cana- Ute Nagl at unagl@zoetryresorts.com

  • At this time, we can conclude that the property experienced moderate damage. Guests will remain at Dreams La Romana Resort & Spa while other guests will be transferred to Secrets Cap Cana Resort & Spa.

Dreams Punta Cana - Alexis Jaquez at ajaquez@dreamsresorts.com

  • For our guest’s safety and comfort, guests will remain at Dreams La Romana Resort & Spa and Dreams Dominicus La Romana. Guests that were relocated to the Quality Inn in Santo Domingo have been moved to Dreams La Romana Resort & Spa and Now Larimar Punta Cana.

Now Onyx Punta Cana- Angela Encarnacion at aencarnacion@nowresorts.com

  • The property experienced minimal damage however, to ensure guests’ safety and comfort, all in-house and arriving guests will relocate to Now Larimar Punta Cana.

The below resorts experienced minimal damage from Hurricane Maria. All guests that were relocated have returned to their original resort and full operations have resumed.

For all other inquiries please contact Luis F. Nuñez, Regional Commercial Director, Dominican Republic at lnunez@amresorts.com

As previously communicated, to ensure guests are minimally affected by flight delays and cancellations our inclement weather policy remains in effect for in-house or arriving guests traveling to and from all AMResorts properties within the Dominican Republic through Saturday, September 23.

Our inclement weather policy is as follows:

GUESTS SCHEDULED BUT UNABLE TO DEPART:Guests who are unable to depart due to airport closures and flight cancellations will be offered accommodations and all services at the rates indicated below by brand on a USD per person, per night all-inclusive basis, to be paid directly at the hotel. These inclement weather rates are extended as a special courtesy due to the situation, subsidized by the resort and not available otherwise.

GUESTS SCHEDULED BUT UNABLE TO ARRIVE: No-show/cancellation fees will be waived for guests who are unable to arrive due to airport closures and the cancellation of flights relating to these storms. These guests will be able to arrive on a later date with the following options:

  • Arrive on first available flights after the storm and simply take the same number of nights confirmed at the same rate (based on availability).
  • Arrive on first available flights after the storm and stay until their original departure date being charged only for used nights. (We appreciate that some guests may not be able to get a different return flight home and/or cannot extend their vacations/holidays beyond their original dates due to work, school, etc.)

GUESTS CHOOSING TO RESCHEDULE AT THE SAME RESORT: AMResorts will honor the current rates up to the end of 2017 based upon availability. Any days between Christmas Eve and New Year's Day are not included in this policy.


Colette Baruth
Senior Vice President Marketing, Sales & Distribution 

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