Weather Update as of 3:00pm EST July 25th 2005
Dreams Cancun: All rooms are now in service. All restaurants are open and available to guests including World Café, Himitsu, Oceana and Seaside Grill. With all restaurants fully functioning, dining at Paloma Bonita will resume being an additional charge. The Tapas restaurant in Azucar is also open and included in the all-inclusive package and Azucar is open for business. All bars are operational as is the spa, pools, Explorer’s Club, Fitness Center and all other services and facilities. Full power, communication, water, and air conditioning are back in service. The beach is still being cleaned and cleared of some debris however we have at least 2 beach areas that are clean and accessible with lounge chairs and palapas for shade.
Weather Update as of 9:00am EST July 25th 2005
We are very pleased to inform you that over the weekend both Sunscape Tulum and Secrets Capri Riviera Cancun had full power restored. All facilities and services are now operating although there are still approximately 20 rooms at Sunscape Tulum that are not yet in service.
Sunscape Puerto Aventuras is currently being assessed for damage. Until the assessment is completed, the resort will remain closed until August 22nd. Guests that have confirmed bookings during the period of closure will be protected in a resort with at least the same rating as Sunscape Puerto Aventuras and you will be contacted accordingly.
We appreciate your continued support and patience and thank you for your patronage.
Weather Update as of 2:00pm EST July 21st 2005
Dreams Cancun: All rooms are in service. Four restaurants are being offered to the guests including World Café, Himitsu, Oceana and Paloma Bonita. The Tapas restaurant in Azucar is also open and included in the all-inclusive package and Azucar is open for business. All bars are operational as is the spa, pool, Explorer’s Club, Fitness Center and all other services and facilities. Full power, communication, water, and air conditioning are available at the resort. The beach is still being cleaned and cleared of some debris however we have at least 2 beach areas that are clean, and accessible with lounge chairs and palapas for shade.
Secrets Excellence Riviera Cancun has all but 34 rooms in service. Five restaurants are being offered to the guests including Bordeaux, Himitsu, Seaside Grill, Oceana and El Patio. The Excellence Club and Excellence Club lounge is operational and open. The majority of the pools are operational and all pools will be fully operational within the next few days. Areas have been cleaned and cleared on the beach and it is now accessible however the clean up continues. All other facilities are available including the bars, spa, theater, nightclub etc. The government has restored full power and the resort has full communication services, air conditioning, etc.
Secrets Capri: All rooms are in service. All food and beverage outlets are operational. Desires Nightclub is now operational. All facilities are open and the resort did extremely well in weathering the storm. The resort is still running on the emergency generator at the moment, which means no air conditioning is available in the guest rooms. The beach is accessible however some of the north side of the resort has seen some sand erosion. News just in from the government who announced that electricity is expected to return tonight to the resort.
Sunscape Puerto Aventuras will not re-open until further notice. The resort is not accepting new reservations for arrivals before August 22nd. We are actively doing everything possible to protect all confirmed bookings at Sunscape Puerto Aventuras at our other resorts. As we are now working on protecting these guests at our other resorts, we are advising guests as quickly as possible as to their options.
Sunscape Tulum has all but 20 rooms in service. The pool was closed yesterday for servicing (sand problems!) however it is operational today. All food and beverage outlets are operational. The theater roof is damaged however as long as it is not raining it is operational. The resort is running on the emergency generator, which means there is no air conditioning. According to the latest report, power has already been restored to the town of Tulum so it is highly expected to have power returned to the resort by the weekend. There is no telephone or email service. There are downed trees on the beach, which will be removed today, and the clean up continues. Access to the beach is not a problem (we’ve actually got more beach than we had previously!)
Thank you for your continued support.
Weather Update as of 12:30pm EST July 19th 2005
Here is the latest update as of 12:00 noon, July 19th on AMResorts properties in Cancun and the Riviera Maya.
All guests were returned from the shelters last night as planned. Although some of the guests had to wait for a room, they were patient and appreciative of our efforts to ensure their comfort and safety.
Staff is slowly returning to the resorts however it is challenging to maintain the very high standards that one expects from our resorts. We are offering basic service standards at the moment and doing everything in our power to make sure the guests have what they need while we get the resorts back up to par. Once we have a full contingent of staff, normal standards will, of course, return. Our priorities still remain focused on ensuring a safe and comfortable environment for our guests.
Dreams Cancun: 6 rooms are out of service. Three of the beach restaurants (Seaside Grill, Oceana & Himitsu) have damaged roofs however are technically in order. Once the roofs are repaired these restaurants will be back in operation. It is anticipated that this will be done within the next several days. Paloma Bonita (formerly Maria Bonita) is being offered as part of the all-inclusive until further notice. Full power, communication, water, and air conditioning is available at the resort.
Secrets Excellence Riviera Cancun sustained damage to a few of the oceanfront rooms. All other facilities are available. Energy and water are available as well as communication and air conditioning. The resort is open and accepting guests and new arrivals today
Secrets Capri Riviera Cancun : A couple of rooms are being taken out of service however we expect them to back in inventory within several days. All food and beverage outlets are okay except for Desires nightclub, which has a damaged window. The resort is running on the emergency generator at the moment which means air conditioning is available in the public areas.
Sunscape Puerto Aventuras will not re-open until further notice. We anticipate the resort will be closed from 30-60 days and will give you a specific time frame as soon as it is possible. Guests that were in this resort were relocated to Secrets Capri (if they are adults) and Dreams Cancun (if they are families).
Sunscape Tulum is running on the emergency generator. Full power is not expected to be restored in the region for another 3 days and we’ll keep you posted as we move forward. There is no air conditioning or telephone service at the moment and the ocean front rooms are out of service due to window damage. One restaurant is closed (there are still 4 available) due to damage to the palapa roof however there was no damage to the kitchens.
We will continue to keep you updated as we learn more.
Weather Update as of 7pm EST July 18th 2005
Here is the latest update on AMResorts properties in Cancun and the Riviera Maya.
As indicated previously, our top priority was to have all guests out of the shelters and we will accomplish that by tonight. All efforts have been made to ensure this has been done as quickly and efficiently as possible.
Dreams Cancun has only 5 rooms out of service as well as three restaurants however they have full energy, communication, air conditioning and water. Tonight, the guests will have a variety of food and beverage outlets available including a Mexican Fiesta in the ballroom.
Secrets Excellence Riviera Cancun sustained damage to approximately 15% of the rooms. The Excellence Club remains closed until further notice, as do 3 restaurants. All other outlets will be open and the clean up continues. Energy and water are available as well as communication and air conditioning.
Secrets Capri does not have any room problems that we've been able to ascertain and all food and beverage outlets are fully functional. The resort is running on the generator at the moment but all services will be available.
Sunscape Puerto Aventuras will not re-open until further notice. We will give you more detail tomorrow as we get it. Guests that were in this resort will be relocated to Secrets Capri (if they are adults) and Dreams Cancun (if they are families). We want to re-iterate that if it is necessary to accommodate families at Secrets Capri for one or two nights during this time, we will allow children access in the best interest of our guests.
Sunscape Tulum has energy and water but no air conditioning for the evening. Some guests have been moved to Dreams Cancun however there will be a variety of food and beverage outlets available for the guests returning to the resort.
The staff is slowly starting to return to the resorts but we do not anticipate that we will have a full contingent until tomorrow. All efforts are being made to ensure the guests are comfortable and safe as we move forward and will continue to keep you informed as we move forward. Thank you.
Weather Update as of 3pm EST July 18th 2005
Although we are still assessing the situation at our resorts in the Riviera Maya and Cancun, we are pleased to inform you that there were no reported injuries as of this morning and guests and staff are safe. This is the first in a series of ongoing updates and ask for your patience as we gather more information.
Our top priority at the moment is to ensure that all guests return from the shelters and we will accomplish this by tonight.
Dreams Cancun is mostly in clean up mode. Some of the palapas at two of the restaurants were damaged (Seaside Grill and Himitsu), however this resort will open and be able to accommodate and protect current guests and future arrivals as of today. We will be offering guests the use of Paloma Bonita (formerly Maria Bonita) as part of the all-inclusive package until further notice.
Secrets Excellence Riviera Cancun sustained damage to some of the windows in the Excellence Club and while we assess it further, this section (the Excellence Club) of the resort will be closed for a few days. Three of the seven restaurants have some damage as well and will be closed for a few days. We anticipate that this resort will be accepting new arrivals by Tuesday.
Secrets Capri is in clean up mode and will open and be able to accommodate and protect current guests and future arrivals as of today. This resort sustained minimal damage and will re-open with all services.
Sunscape Puerto Aventuras has a few rooms that sustained damage, as have two of the outdoor restaurants (Da Mario’s & Seaside Grill). This resort will not re-open today out of concern for the well being of our guests. They will be relocated to Dreams Cancun, Secrets Excellence or Secrets Capri. We are still assessing the situation and will inform you as soon as possible.
Sunscape Tulum has sustained some damage to the windows of the ocean front rooms and lost the palapa on El Patio. The resort is in clean up mode and we anticipate that we will be accepting new arrivals by Tuesday.
Please be aware that if it is required, we will accommodate families with children at the (normally) adults-only Secrets Capri or Secrets Excellence in the short-term in order to ensure a safe and comfortable environment for our guests.
We also would like to inform you of our hurricane policy for arrivals as of Tuesday, July 19th:
· Guest in house: If they choose an early departure from the destination we will hold a credit of the unused nights for a future stay.
· For guests that choose to reschedule their vacations, AMResorts will honor the current rates at the same resort for travel up to December 20, 2005.
· In case of guests choosing to have their holidays in a different destination offered by Secrets, Dreams or Sunscape Resorts & Spas, subject to availability we offer to protect these rooms at their existing rate, within the same brand. This offer again needs to be utilized by December 20, 2005.
We will continue to update you today as information becomes available. Thank you for your continued understanding, ongoing concern & strong support.
Weather Update as of 9pm EST July 17th 2005
The National Hurricane Center has issued an Official Hurricane Warning for the Cancun & Riviera Maya area. All guests have been safely transported to shelter(s) until further notice. A further update will be provided as soon as we have additional information. Thank you.
Weather Update as of 9pm EST July 16th 2005
With regard to Hurricane Emily which may affect our Resorts in the Cancun & Riviera Maya area (Secrets Excellence Riviera Cancun, Secrets Capri Riviera Cancun, Dreams Cancun, Sunscape Tulum and Sunscape Puerto Aventuras) AMResorts has implemented the following policy to ensure the comfort and safety of our guests:
For Guests already in house: If you elect to depart early from the destination, we will honor a credit of unused nights for a future stay.
For Guests scheduled to depart on Sunday & Monday and cannot leave due to the storm; we will offer accommodations on complimentary basis through Monday night.
For Guests scheduled to arrive as follows:
Guests with arrivals scheduled for Sunday & Monday that are unable to do so, due to flight cancellations or airport closure, will be accepted for arrival next Tuesday (19th) or Wednesday (20th), with the following options to choose from:
1. Based on availability, extend the stay to utilize lost nights Sunday &/or Monday.
2. Receive a credit of the unused/lost nights for a future stay For guests that choose to reschedule their vacations, we will honor the current rates up to December 20, 2005.
If guests choose to move their vacation to an alternate destination offered by the same brand previously confirmed; Secrets Resorts, Dreams Resorts or Sunscape Resorts; while subject to availability, we will offer rooms at existing rates.
This policy will go in effect ones the National Hurricane Center have issued an Official Hurricane Warning for the area of the Cancun and Riviera Maya. A further update will be provided as soon as one becomes available. Thank you and regards.
